How to Contact Support with Issues
We're here to help! If you're experiencing any issues or have questions about Calez, our support team is ready to assist you.
Contacting Support
The best way to get help is through our contact form:
- Scroll to the bottom of any page and click the "Contact" link in the footer
- Fill out the contact form with:
- Your name and email address
- A clear description of your issue or question
- Any relevant screenshots or error messages
- Steps to reproduce the issue (if applicable)
- Click "Submit" to send your message
Response Time
Our support team typically responds within 24-48 business hours. For urgent issues, please indicate this in your message, and we'll prioritize your request.
Before Contacting Support
To help us assist you more effectively:
Check Documentation
- Browse our help center
- Search for similar issues
- Read related articles
- Check known issues
Troubleshooting
- Clear browser cache
- Try a different browser
- Check your internet connection
- Log out and back in
Pro Tip
When reporting an issue, include as much detail as possible. This helps our team understand and resolve your problem more quickly. Screenshots and step-by-step instructions are particularly helpful.
Other Support Options
In addition to the contact form, you can:
- Check our documentation center for detailed guides
- Visit our roadmap to see upcoming features
- Follow our Twitter for updates
- Join our Discord community for peer support
Pro Users
As a PRO user, you have access to priority support. Your requests will be handled with higher priority, and you'll receive faster response times.
Need Help?
If you're still having trouble, please don't hesitate to contact us. We're here to help you get the most out of Calez.